ICTs create opportunities, but also pose new challenges for workers and employers. Analysts suggest the market size is about US$1 billion today and could grow to about US$5 billion by 2018. The platforms include CloudFactory, MobileWorks, and Samasource. Microwork platforms break down large business processes into smaller discrete tasks – such as data entry and verification, copy-writing, or graphic design – and distribute them to workers across geographic boundaries.In 2012, about 2.5 million jobs were posted on these services, for tasks ranging from writing to customer service to software development. Popular services include oDesk and Elance. Online contracting uses ICT to increase access to work opportunities worldwide, mainly for smaller employers.ICTs also support innovation that has created new, more flexible forms of employment and work: Such services empower workers by making labor markets more transparent and inclusive for instance, Souktel targets low-income and marginalized communities. Babajob in India, Duma and M-Kazi in Kenya, and Souktel in the Middle East and North Africa are examples of job search services using internet-based and mobile tools. Online employment marketplaces are helping an estimated 12 million people worldwide find work by connecting them with employers globally. A firm that provides a digital application to the Apple app store, for example, gains access to over 500 million app store account holders. For instance, the development of the mobile phone applications industry has created new opportunities for small- and medium-sized enterprises (SMEs). ICTs are providing new avenues for job creation that could help tackle global unemployment. ![]() More globalized skills – India and the Philippines have become major outsourcing hubs thanks to their English language skills, and other countries are targeting the sector for future growth.Digitization of more aspects of work – today, telecommuting and outsourcing have become standard business practices globally. ![]()
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